CASTERS FAQ

Who do I make out the purchase order to?
Atlanta Caster & Equipment Inc.
1810 Auger Dr.
Tucker GA 30084
Local Phone 770-492-0682
Toll Free Phone 1-800-526-3087
Fax 770-492-9210
atlantacaster@atlantacaster.com

Does Atlanta Caster accept credit cards?

We accept Visa, Master Card and American Express.

What is the return policy?
Atlanta Caster & Equipment Inc. approval is required prior to any return. We will issue a (RMA) return authorization to you after we have approved the return. Many of our vendors charge restocking fees for returned products; we will inform you of any applicable fees or restrictions on returning equipment at the time of the return request.

Contact us when you realize the product must be returned and get authorization.

Items are returned in original packing if possible, along with the return authorization. (RMA)

Return shipments must be prepaid. All collect shipments will be refused and returned to you.


Where do I get a return authorization?
Send an email to atlantacaster@atlantacaster.com. Indicate your order number and reason for the return request. We will process the request and contact you with the appropriate information.


What is Atlanta Caster and Equipment Inc. Order Cancellation Policy?
Cancellations can be made in writing prior to item shipment. You can fax your cancellation notice to 770-492-9210 or email it to atlantacaster@atlantacaster.com. Attach your order number (if you have it), your name, and telephone number. We will contact you to confirm the cancellation.  For some products, cancellation may involve restock or other applicable fees. When you make your order, please inquire as to the cancellation policy for that particular product. In some instances custom, special, or made to order products may not be returned due to the fact our vendors consider them a non stock product.

 

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